Privacy Policy for Keystone Sushi
At Keystone Sushi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, place take-away orders, or interact with our services.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you:
- Personal Identifiable Information: When you make a reservation, place a take-away order, or sign up for our newsletter, we may collect your name, email address, phone number, and payment information (processed securely through third-party providers).
- Reservation and Order Details: Information related to your reservations (date, time, number of guests) and take-away orders (menu items, delivery/pickup preferences).
- User Provided Content: Any feedback, reviews, or inquiries you submit through our site.
- Automatically Collected Information: As you navigate our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is typically done through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations and take-away orders.
- Provide and improve our restaurant services, including the omakase experience and catering.
- Respond to your inquiries and offer customer support.
- Send you updates regarding your orders, reservations, or any changes to our services.
- Operate, maintain, and improve the functionality of our website and services.
- Monitor and analyze trends, usage, and activities in connection with our site to enhance your experience.
- Detect, prevent, and address technical issues or fraudulent activities.
- Comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, reservation systems, delivery services). These parties are contractually obligated to keep this information confidential and secure.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
4. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as we are legally required to do so. This includes data needed to process transactions, maintain business records, and comply with legal obligations.
5. Your Data Protection Rights (GDPR)
As a data subject under GDPR, you have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided at the end of this policy.
6. Cookies and Tracking Technologies
Our website uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for functionality (e.g., remembering your reservation preferences), performance (e.g., analyzing site traffic), and sometimes for third-party service integration. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Security of Your Information
We strive to use commercially acceptable means to protect your personal information. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.
8. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Keystone Sushi
37 Warren Street,
London, London, City of,
W1T 6AD, GB